Read this to learn how your flight attendant keeps you safe and comfortable

Written by Staff Writer at CNN As the summer season comes to a close, our thoughts are turning to the upcoming winter holidays and packed schedules — which inevitably means some pretty cramped conditions….

Read this to learn how your flight attendant keeps you safe and comfortable

Written by Staff Writer at CNN

As the summer season comes to a close, our thoughts are turning to the upcoming winter holidays and packed schedules — which inevitably means some pretty cramped conditions.

So if the most recent News to Know piece from the British Airline Pilots Association might make you a little uncomfortable (and a bit uneasy), perhaps it will help to put some things into perspective.

Playful nature, fine attention to detail

Written by John Howard, the survey polled around 975 flight attendants from 23 different airlines in 24 different countries — and unsurprisingly there are a number of common themes that emerged.

“What the survey shows is that the one thing most flight attendants value above all else is the crew’s ability to manage the equipment,” Howard says.

Flight attendants pride themselves on the fact that not one of them has ever crashed, but simple technological cock-ups that may have gone unnoticed can always wreck havoc.

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“We’re not prodigies, we’re working with tools that, over the years, have gotten more and more complex.”

Those gear-related failures, of course, are by no means limited to mechanical failures, which were picked out as one of the most concerning features of flight deck passenger living by those polled.

Howard says that, over the past few years, crew have come to expect more sophisticated messaging technology and customer engagement strategies.

“But overall, our passengers are increasingly tech-savvy, so the industry must also look at how to give them the expected service,” he notes.

Crew watch out

While newer, gizmo-filled handsets may be a cure-all for all your problems, it’s easy to see how those air rage incidents rise, especially when there are so many onboard screens.

Howard also points out that crew watch out for a whole host of flying etiquette issues — from texting in the cockpit to eating in the aisles — as well as the possibility of arriving too late, suffering from a hangover or security disruptions.

“All those things can become real problem situations,” he says.

Playing it safe, while still keeping the fun in the air

Without a doubt, there’s a lot for flight attendants to look forward to during the upcoming holiday season.

So although Howard’s notes that some of the more negative aspects of modern life can present problems for an individual flight attendant’s personal life, there’s also a lot of exciting, risk-free and fun things the crew look forward to doing.

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So, sure, when holiday gifts come and go, grumblings about airline schedules and fatigue can be common themes, but overall — unless the heavens open — you’re in pretty safe hands.

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